20 Mar 2007
TrustPower Limited has acquired all of the assets of the Oamaru-based businesses of Pulse Business Solutions and CallSouth, effective from 31 March 2007.
TrustPower Chief Executive Keith Tempest says the Pulse Business Solutions and CallSouth operations will be managed
as a subsidiary company of TrustPower.
"TrustPower has taken contact centre services from Pulse for several years. Some 112,000 of our 220,000 customers are in the South Island, and continuing to service South Island customers from a contact centre outside our Tauranga
base fits well with TrustPower's goal of providing outstanding customer service to our regional/rural customer
base. We are committed to providing the same outstanding service to CallSouth customers. TrustPower currently has a small base of telecommunications customers and we see the purchase of CallSouth as a key part of our growth strategy in the telecommunications market
TrustPower will maintain operations in Oamaru and CallSouth
customers will continue to be served from the Oamaru base.
Over the next few months TrustPower will review the processes and systems currently used by Pulse to ensure they are aligned with those currently operated through TrustPower's own service centre. It is expected that this review will take up to 4 months to complete.
Mr Tempest says existing Pulse and CallSouth employee's terms and conditions of employment will be retained.
"It is important to stress that we are committed to retaining contact centre operations in the South Island, and following the completion of our review, any proposed changes will be communicated with employees and their input
before any final decision is made."
Pulse was established in 1998 and CallSouth in 2000 with both companies based in Oamaru. In 2004 the companies were purchased by private equity with the major shareholders being Peter Roborgh, Lorraine Witten, Bill Highet and David Douglas. CallSouth has since grown from a tolls reseller into a full service telecommunications company. CallSouth has focused on the market niche of provincial New
Chairman Lorraine Witten said "With TrustPower's resources and growth strategy they can now scale the business and offer services directly to their existing customer base. They were a natural fit as their brand values are very similar to ours and we are particularly pleased that their expansion plans have the potential to grow the team here in
Chief Executive Peter Roborgh who started with Pulse in 1999 and established CallSouth in 2000 said "This is a positive next step for the companies and for Oamaru, particularly as TrustPower has been a cornerstone client for over six years".. "All employees and Directors are extremely proud about what has been achieved by the company
which started with 9 staff and today employs around 125 people".
© Copyright Infratil